Frequently Asked Questions

Frequently Asked Questions

Please use this section of the site before calling us with any questions you may have as we've tried to address as many common questions as possible here.

The questions have been split into sections. Simply choose the section you are interested in from the list below and you will be presented with a list of common questions and answers.

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  • What are your office hours?
  • Where are your offices located?
  • How do we contact you?
  • Who is Car Hire Expert
  • How can we find out more about your company
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  • How and when do we pay for the car hire?
  • What forms of payment do you accept?
  • What paperwork will we receive?
  • How can we place our car hire order?
  • How soon before we need the vehicle can we make a booking?
  • Can I extend the booking once we have collected the car?
  • Is it possible to pay the full amount at the time of booking rather than just a deposit?
  • Do you charge a credit card surcharge on bookings?
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  • Do all drivers have to be present when collecting the car?
  • What do I need to take with me when collecting the car?
  • Can I upgrade the car to a higher model on collection?
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Contact us

Offices in Shropshire, UK and Kissimmee, USA.

Click here to email us

0800 612 6734

About us

We have over 15 years of experience in the car rental industry, with our parent company (Orlando Villas Ltd) being one of the largest car rental suppliers specializing in Florida and other US Car Hire via

We pride ourselves on our prices and customer service and aim to give the customer as much information as possible so they can find the right car rental for them.