Frequently Asked Questions

Collecting your hire car - Car Hire Expert FAQ

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Yes, all drivers must be present when you collect the car, and must show their valid driving license and sign the rental contract.
You must present your voucher (that we will send you once payment has been made in full), driving license for each driver, and a valid credit card to be used for security deposit.
Usually this can be done on collection, subject to availability, but we strongly recommend you pre-book your preferred car with us in advance. If you upgrade on collection, you may be charged a much higher upgrade fee compared to if you had booked the upgraded car from us initially. If before you travel, you decide you would like to upgrade, then we can quote you and charge you for the difference up front, then send you an amended voucher.

Contact us

Offices in Shropshire, UK and Kissimmee, USA.

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0800 612 6734

About us

We have over 15 years of experience in the car rental industry, with our parent company (Orlando Villas Ltd) being one of the largest car rental suppliers specializing in Florida and other US Car Hire via

We pride ourselves on our prices and customer service and aim to give the customer as much information as possible so they can find the right car rental for them.