Frequently Asked Questions

Booking Procedure - Car Hire Expert FAQ

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Full payment is required by 8 weeks prior to the collection date. If you are booking more than 8 weeks in advance then you can just pay £25 deposit to reserve your vehicle at the current price. We will email you when your balance is due so you can submit payment on our secure server.
We accept Visa credit / debit cards, Master Card and Switch. Unfortunately we can not accept American Express or Visa Electron.
Once your full payment has been received we will send you voucher via email. If you do not have an email address or have difficulty opening the voucher then we can post it to you.
You can order on-line using this site 24 hours a day.
You should allow as much time as possible. Although orders can be placed 24 hours a day, some orders need to be confirmed by us manually with our suppliers, who open office hours, sometimes only 5 days a week. Therefore it is not always possible to confirm a car immediately. Many other of our suppliers are on a fully automated real-time system meaning we can confirm availability on the spot and issue your voucher.
Once you have collected your car, any changes to your rental must be done with the local supplier. When you collect your car you will be given contact details for the appropriate car rental customer services department. Bear in mind we have no control over the prices you may be charged for such changes to your rental.
Yes, you will be given the option when you make your booking to either pay in full or just pay a deposit.
No, there are no card surcharges on top of the quoted prices.

Contact us

Offices in Shropshire, UK and Kissimmee, USA.

Click here to email us

0800 612 6734

About us

We have over 10 years of experience in the car rental industry, with our parent company (Orlando Villas Ltd) being one of the largest car rental suppliers specializing in Florida and other US Car Hire via www.uscarhire.com.

We pride ourselves on our prices and customer service and aim to give the customer as much information as possible so they can find the right car rental for them.